Terms of Service

Terms of Service

Effective date: May 3, 2026

Overview

This website is operated by Moss & Milk. Throughout the Site, the terms "we", "us", and "our" refer to Moss & Milk. We offer this storefront, including its products, content, and services, to you subject to these Terms of Service and the policies referenced on the Site. The storefront is powered by Arkezone commerce infrastructure.

By visiting the Site, creating an account, contacting us, or purchasing from us, you agree to these Terms. If you do not agree, you should not use the Site or place an order.

Online Store Terms

You represent that you are old enough to use the Site and purchase products under the laws that apply to you, or that you have permission from a parent or guardian. You must not use the Site or our products for any illegal, unauthorised, harmful, or abusive purpose.

Orders and Payment

When you place an order, you agree that the information you provide is accurate and complete. We may refuse, cancel, or limit orders where we suspect fraud, abuse, pricing or stock errors, sanctions issues, or other legal or operational concerns.

Prices, discounts, taxes, shipping costs, and availability may change without notice. Payment is processed by third-party payment providers. By submitting payment information, you authorise the charge for your order and agree to the applicable payment provider terms.

Products, Descriptions, and Availability

We try to present product information, pricing, images, and availability accurately, but we do not guarantee that all information on the Site is error-free, complete, or current. Product colours and details may vary depending on your device and the product itself.

Shipping, Returns, and Refunds

Shipping options, delivery estimates, return eligibility, exchanges, and refunds are described at checkout and in our Refund Policy. Delivery dates are estimates unless expressly stated otherwise. You are responsible for providing a correct delivery address and for any duties, taxes, or import charges that apply to your order.

Account and Customer Responsibilities

If the Site offers customer accounts, you are responsible for keeping your sign-in details secure and for activity under your account. Contact us promptly if you believe your account or order information has been used without permission.

Third-Party Services

The Site may use third-party services, including Arkezone, payment processors, shipping providers, analytics providers, and communication tools. We are not responsible for third-party websites or services that are outside our control.

Personal Information

Our collection and use of personal information is described in our Privacy Policy.

Prohibited Uses

You must not use the Site to break the law, infringe rights, submit false or misleading information, interfere with security, scrape or copy content without permission, distribute malware, attempt unauthorised access, or disrupt the Site or related services.

Limitation of Liability

To the fullest extent permitted by law, Moss & Milk and our owners, employees, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through it. Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.

Changes to These Terms

We may update these Terms from time to time by posting the updated version on this page. The version posted at the time of your order will apply to that order unless a change is required by law.

Contact Information

Questions about these Terms should be sent to [email protected] or by mail at:

[Your business address]