Privacy Policy

Privacy Policy

Effective date: May 3, 2026

This Privacy Policy explains how Moss & Milk ("we", "us", "our") collects, uses, and shares personal information when you visit, browse, contact us, or make a purchase from https://moss-milk.arkezone.com (the "Site"). This Site is powered by Arkezone, which provides storefront, checkout, and commerce infrastructure for independent merchants.

Information We Collect

When you visit the Site, we may collect information about your device and activity, such as your browser, IP address, time zone, cookie identifiers, pages or products viewed, referring websites or search terms, and how you interact with the Site.

When you place or attempt to place an order, we collect information needed to process and fulfil that order, including your name, email address, phone number, billing address, shipping address, order details, and payment-related information. Payment card details are processed by our payment providers and are not stored by us in full.

How We Use Information

We use personal information to operate the Site and provide our products and services, including to:

• process payments, confirm orders, and provide invoices or receipts;
• arrange shipping, delivery, returns, refunds, and customer support;
• communicate with you about your order or account;
• screen orders and storefront activity for fraud, abuse, and security risks;
• improve the Site, products, services, and customer experience;
• send marketing messages where permitted by law and your preferences.

Sharing Information

We share personal information with service providers that help us run the Site and fulfil orders, including Arkezone, payment processors, fraud prevention services, shipping and fulfilment providers, email or messaging providers, analytics providers, and customer support tools.

We may also share information when required to comply with applicable law, respond to lawful requests, enforce our policies, prevent fraud or abuse, or protect our rights, customers, and business.

Cookies

We use cookies and similar technologies to operate the Site, remember preferences, measure performance, understand customer activity, and support security and fraud prevention. You can usually set your browser to remove or reject cookies, but some parts of the Site may not work correctly without them.

Data Retention

We retain personal information for as long as needed to provide services, fulfil orders, meet accounting, tax, legal, and fraud prevention obligations, resolve disputes, and enforce agreements, unless a longer retention period is required or permitted by law.

Your Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or object to the use of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal obligations, or business operations. The updated version will be posted on this page.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at [email protected] or by mail at:

[Your business address]