Refund Policy

Refund Policy

Effective date: May 3, 2026

Thank you for shopping at Moss & Milk. This Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through https://moss-milk.arkezone.com.

Returns

Unless a different return window is stated at checkout or required by law, you may contact us within 14 days of delivery to request a return. To be eligible, items should be unused, in the same condition that you received them, and in the original packaging where applicable.

To start a return, email [email protected] with your order number, the item you want to return, and the reason for the return. We will confirm whether the return is accepted and provide instructions for sending the item back.

Refunds

After we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund.

Original shipping charges, return shipping charges, customs duties, taxes, or payment processing costs may be non-refundable unless required by law or expressly agreed by us.

Late or Missing Refunds

If you have not received an approved refund, first check your bank account or payment method again. Then contact your card issuer, bank, or payment provider, as processing times can vary. If you still need help, contact us at [email protected].

Exchanges

If an item arrives defective, damaged, or incorrect, contact us as soon as possible at [email protected]. We may offer a replacement, exchange, repair, refund, or other remedy depending on the issue and applicable law.

Non-Returnable Items

Some items may not be returnable, including perishable goods, custom or personalised products, intimate or sanitary goods, hazardous materials, downloadable products, gift cards, and items marked final sale, unless a return is required by law.

Shipping Costs

Unless we made an error with your order or the item is defective, you are generally responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have questions about this Refund Policy, contact us at [email protected] or by mail at:

[Your business address]